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Our Legal Terms and Your Rights

matkajeeto operates under a clear legal framework so you always know where you stand — from how your account data is handled to which jurisdiction governs your use…

Jurisdiction-Dependent AccessData Retention PolicyAccount Security StandardsCookie Consent ControlsUser Rights & Requests

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How Our Legal Terms Apply to You

matkajeeto Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your relationship with matkajeeto and are written to be read, not buried. When you open an account, you enter a legally binding agreement that covers account conduct, data processing, intellectual property and dispute resolution. Eligibility is determined by your local law — if

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access is not permitted where you are located, these terms instruct you not to use the platform. For payments processed through UPI, Paytm or PhonePe, transaction records are retained in line with applicable financial regulation. Any changes to these terms are communicated via the registered email
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on your account before they take effect, giving you time to review and, if needed, close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights, a data request or a concern about how these terms apply to your account, our support team is available through the channels below. We aim to respond to legal and policy queries within 48 hours on business days.

Team online

Email Support

Send your legal query or data-request letter to our dedicated policy address. We acknowledge receipt within 24 hours and provide a substantive response within 48 business-day hours.

Live Chat

Our chat agents can triage legal questions and route urgent account-access or data-erasure requests directly to our compliance team without delay during operational hours.

Help Centre

The Help Centre on matkajeeto.co holds structured articles on account closure, data portability, cookie settings and jurisdiction-based access — searchable and updated when policy changes.

HOW WE HANDLE THIS

Data Handling, Security and Accountability

We handle your personal data with documented processes and defined retention periods. Below are the six pillars of how matkajeeto manages its legal and data obligations toward your account.

Data Collection Scope

We collect only the data needed to operate your account — name, contact details, payment identifiers such as UPI handle or Paytm number, and session activity logs used for security and dispute resolution.

Cookie Controls

On your first visit, a cookie-consent panel lets you accept, reject or customise non-essential cookies. Your choice is stored for 12 months and can be changed at any time via the privacy settings in your account.

Account Security

Accounts are protected by hashed passwords, two-factor authentication prompts and session-expiry controls. Suspicious login attempts trigger an automatic email alert to your registered address immediately.

Retention Periods

Active account data is retained for the duration of the account relationship plus the legally required period after closure. Payment logs tied to UPI, Paytm or PhonePe are held as required by financial regulations.

Your Request Rights

You may request a copy of your data, ask us to correct inaccuracies or submit an erasure request via email. We confirm receipt within one business day and complete most requests within 30 calendar days.

Policy Change Notices

Any material update to these legal terms is sent to your registered email at least 14 days before it takes effect. A version history is maintained in the Help Centre for your reference.

Your Legal Questions Answered

These questions cover the legal points we hear most often — from what data we hold to how disputes are handled. If your question is not here, our compliance team can be reached through email or live chat.

Your agreement is governed by applicable law in the jurisdiction where matkajeeto holds its operating permissions. Access depends on local law; where local law does not permit use, the agreement does not create any valid relationship.

We hold your registration details, payment method identifiers such as your UPI handle or Paytm-linked mobile number, session logs, and communications you have sent us. You can request a full copy at any time via email.

Send an erasure request to our legal email address. We acknowledge it within one business day and complete deletion within 30 calendar days, retaining only data we are legally required to hold under financial regulations.

Yes. Submit a correction request through email or live chat with the accurate details. We update records within 14 business days and send confirmation to your registered email once the change is made.

Disputes go first through our internal complaints process — raise it via live chat or email. If unresolved, the governing legal terms specify the applicable dispute-resolution mechanism based on the jurisdiction that covers your account.

Terms may change as regulations evolve. We email you at least 14 days before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms; you may close your account if you do not.

Payment-processor records are shared with the payment provider — PhonePe, UPI network, or Paytm — as required to complete the transaction. They are not sold to advertisers. Sharing with regulators occurs only when legally required.

Our Legal Terms and Your Rights

Reach Us on Legal and Policy Matters

Email Support

Live Chat

Help Centre

Data Handling, Security and Accountability

Data Collection Scope

Cookie Controls

Account Security

Retention Periods

Your Request Rights

Policy Change Notices

Your Legal Questions Answered

01 Which law governs my agreement with matkajeeto?

02 What personal data does matkajeeto hold about my account?

03 How do I request deletion of my account data?

04 Can I correct inaccurate information on my account?

05 How are disputes between me and matkajeeto resolved?

06 Do the legal terms change, and will I be told?

07 Are PhonePe and UPI transaction records shared with third parties?

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