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How matkajeeto Handles Your Personal Data

At matkajeeto, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, how long we…

Data collected with clear purposeYour rights under Indian lawSecure account storageUPI & Paytm transaction privacyEasy data-access requests

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What Data We Collect and Why

matkajeeto Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on matkajeeto.co, we collect the information you provide during registration — name, email address, mobile number and, where required for payment verification, identity documents. We also record transactional data linked to your payment method, whether that is UPI, Paytm or PhonePe,

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solely to process deposits, withdrawals and to prevent fraud. Device identifiers and browsing behaviour within our platform are logged automatically so we can keep your session secure and improve how the lobby loads on your device. We do not sell your personal data to third parties.
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Data shared with payment processors such as Paytm and PhonePe is limited strictly to what those processors need to complete your transaction. All collection happens only where access to our platform is permitted under your local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your matkajeeto account, use any of the contact paths below. Our privacy team aims to respond within 72 hours on business days, and we will confirm receipt of your request immediately by the same channel you used to reach us.

Team online

Email Privacy Team

Send a detailed written request to our privacy address. Include your registered mobile number so we can verify your identity before acting on any data-access or deletion request.

Live Chat Support

Open the live chat widget inside your matkajeeto account dashboard. Our support agents can log a formal privacy request on your behalf and escalate it to the data team within one business day.

Help Centre Ticket

Submit a ticket through the Help Centre form on matkajeeto.co. Select the Privacy & Data category, describe your request clearly, and we will assign a reference number so you can track progress.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security across every part of how your data is stored and transmitted.

Encryption at Rest and in Transit

All personal and payment data is encrypted both while stored on our servers and while moving between your device and matkajeeto.co, using industry-standard TLS protocols so your details cannot be read in transit.

Cookie Policy and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand which lobby pages load slowly. You can manage or refuse non-essential cookies through the settings panel in your account at any time.

Account Access Controls

Your matkajeeto account is protected by a password you set and, optionally, two-factor verification via your registered mobile number. We never ask for your password by email or chat — treat any such request as fraudulent.

Data Retention Periods

We keep account and transaction records for as long as required under applicable Indian financial regulations. Once those periods lapse and your account is closed, we delete or anonymise the data in accordance with our internal retention schedule.

Third-Party Data Sharing Limits

Personal data is shared only with payment processors — UPI networks, Paytm, PhonePe — and with fraud-prevention services, and only to the minimum extent each party needs. We do not share data with advertisers or data brokers.

Requesting Data Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate records, or ask us to erase your data where no legal obligation requires us to retain it. Submit requests via live chat or email and we respond within 72 business hours.

Common Questions About Your Privacy on matkajeeto

Below you will find answers to the questions we receive most often about how we handle personal data, what rights you have under Indian law, and how to act on those rights through your matkajeeto account.

We collect your name, email address, mobile number and, where identity verification is required, a copy of a government-issued ID. Payment data linked to UPI, Paytm or PhonePe is collected only to process your transactions securely.

We share data only with payment processors such as Paytm and PhonePe, and with fraud-detection services. We share the minimum data each party needs and never sell your information to advertisers or data brokers under any circumstances.

We retain account and transaction records for the period required by applicable Indian financial and anti-fraud regulations. After that period ends and your account is closed, data is deleted or anonymised per our retention schedule.

Submit a data-access request via the live chat in your account dashboard or by emailing our privacy team. Include your registered mobile number to verify identity; we respond with a full data report within 72 business hours.

Yes. Where no legal obligation requires us to retain your data, we will erase it on request. Contact us through the Help Centre, select the Privacy & Data category, and our team will confirm deletion once the request is verified.

We use essential session cookies to keep you logged in and optional analytics cookies to improve lobby performance. You can accept or refuse non-essential cookies through the cookie settings panel inside your account at any time.

Change your password immediately and contact our support team via live chat. We will review account access logs, freeze suspicious activity if needed, and guide you through securing your account and verifying your payment details.

How matkajeeto Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Help Centre Ticket

Data Handling, Cookies and Account Security

Encryption at Rest and in Transit

Cookie Policy and Your Choices

Account Access Controls

Data Retention Periods

Third-Party Data Sharing Limits

Requesting Data Changes

Common Questions About Your Privacy on matkajeeto

01 What personal data does matkajeeto collect when I open an account?

02 Does matkajeeto share my data with third parties?

03 How long does matkajeeto keep my account data?

04 How can I request a copy of the data matkajeeto holds about me?

05 Can I ask matkajeeto to delete my personal data?

06 What cookies does matkajeeto use and how do I control them?

07 What should I do if I suspect my matkajeeto account data has been compromised?

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